PRIVACY POLICY

General Data Protection Regulation (GDPR)

We are committed to protecting your privacy.

Who we are

Our website address is: https://prettybowsforprincesses.co.uk (Pretty Bows for Princesses)

What personal data we collect and why we collect it

By default we do not collect any personal data about visitors, and only collect the data shown on the User Profile screen from registered users. However some of our plugins may collect personal data.

The type of information we will collect about you includes: your name, address, phone number, email address. We do not collect credit card details. We utilise PayPal to authorise and process our transactions, therefore we will refer you to their secure site when processing orders.

We will never collect sensitive information about you without your explicit consent.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use your name and email address in separate email software, in order to contact you about your reason for contacting us. We keep contact form submissions for a short period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Cookies

We use cookie technology to enable our shopping facilities. These cookies will not be used to track the patterns of behaviour of visitors to our site. We require cookies to be enabled to utilise our shopping cart and ordering facilities.  If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We don’t process and store personal data as e.g. IP addresses – We count site views, not visitors.

Shopping

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example Royal Mail.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Our hosting company One and One have updated there Terms and Conditions and Privacy Notice in accordance with the new General Data Protection Regulation.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile.  Customer purchase records are kept for ten years.  All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Use the enquiry form on the Contact Us page to make a request.

Where we send your data

Our hosting company One and One have updated there Terms and Conditions and Privacy Notice in accordance with the new General Data Protection Regulation.

Visitor comments may be checked through an automated spam detection service.

Your contact information

Use the enquiry form on the Contact Us page to make a request for privacy-specific concerns.  Insert GDPR in the subject field.

Additional information

To learn more about privacy and data protection rules of the EEA click here.

What we collect and store

While you visit our site, we collect information about you during the process of creating comments or reviews of products. We’ll track:

  • Author name, author email, author IP, date, title, content and review.

While you visit our site, we collect information about you during the process of creating question and answers of products. We’ll track:

  • Author name, date, title , content and questions and answer url: we’ll use this to create questions and answers of products.

During the checkout, customers can express their consent to receive a review reminder about the product(s) they’ve purchased.

If they agree, an email will be scheduled and sent in the following days after the order is completed.

If they deny, the email address provided by users during the checkout and, if registered to the site, their ID, will be logged into a dedicated table in the database to prevent they receive any reminders.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfill orders, process refunds and support you.
  • the list of scheduled emails for review reminders.
  • the list of all email addresses that do not want to receive review reminders.
  • Author name, author email, author IP, date, title and content of the reviews you have made.
  • Author name, date, title and content of the questions and answers you have made.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How we protect your data

We use Wordfence by Defiant, which provides the best protection available for our website. Powered by the constantly updated Threat Defense Feed, WordFence Firewall stops us from getting hacked. Wordfence Scan leverages the same proprietary feed, alerting us quickly in the event our site is compromised. Our Live Traffic view gives us real-time visibility into traffic and hack attempts on our website. A deep set of additional tools round out the most comprehensive WordPress security solution available.

Cookies set by the Wordfence plugin

To help you understand which cookies the Wordfence plugin sets, when installed on your WordPress site, we have provided the guide below. Wordfence currently sets three cookies and we explain what each cookie does, who will have the cookie set, and why the cookie helps secure your site.

wfwaf-authcookie-(hash)

What it does: This cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded.

Who gets this cookie: This is only set for users that are able to log into WordPress.

How this cookie helps: This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block.

wfCBLBypass

What it does: Wordfence offers a feature for a site visitor to bypass country blocking by accessing a hidden URL. This cookie helps track who should be allowed to bypass country blocking.

Who gets this cookie: When a hidden URL defined by the site admin is visited, this cookie is set to verify the user can access the site from a country restricted through country blocking. This will be set for anyone who knows the URL that allows bypass of standard country blocking. This cookie is not set for anyone who does not know the hidden URL to bypass country blocking.

How this cookie helps: This cookie gives site owners a way to allow certain users from blocked countries, even though their country has been blocked.

 

Updated: 7th June 2018